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Terms And Conditions of Bake with Yen Membership Programme
1. Bake with Yen Membership Programme (hereinafter referred to as the “Programme”) are the proprietary right of BWY Holdings Sdn. Bhd. (1108277-W) (hereinafter referred to as “BWY”, “Company”) where the participation of any person(s) to the Programme shall be subject to the approval and acceptance by the Company. Once the participation is accepted by the Company, any such person (hereinafter referred to as the “Member”) in the Programme shall be subjected to the terms and conditions contained herein. The Membership Programme is only applicable and accepted in Malaysia.
2. In order to become a Member, the applicant must agree to the terms and conditions contained herein. The Company reserves the right to make amendments or variations to the terms and conditions from time to time without prior notice.
3. Participation in the BWY Membership Programme is open to all citizens and residents aged 18 years old and above.
4. Member will be rewarded with one (1) loyalty point for every transaction of RM1 (exclusive of tax). Member must spend a minimum of RM1 and above in a single transaction to be qualified for the programme.
5. Once the Membership Card is credited with the loyalty Points corresponding to the qualifying purchases, a transaction receipt will be issued to the Member at the checkout counter. Such transaction receipt shall be the final and conclusive evidence of the qualifying purchases made for the loyalty Points accumulated and will be reflected in the membership account within 24 hours after the transaction.
6. Purchases or Charges of the following items are not entitled for points rewarding:-
a. Price-controlled items as announced by the Authority from time to time (eg. flour, sugar, rice, oil, eggs etc.);
b. Gift card/cash vouchers purchase;
c. ePay services, i.e., mobile reload, IDD reload, online game reload, e-wallet reload, Touch ’n Go reload, epay upload, Utilities Bills Payment, Payment to Authorities, etc;
d. Delivery Charges, Repair & Service Charges;
e. Any purchase in conjunction with other promotions; and
f. Any other items the Company may revise from time to time.
7. The loyalty points awarded and credited to the Membership Card cannot be transferred or assigned to any other Membership Card holder or any other card issued by or on behalf of the Company. No combined or aggregated loyalty points of such Membership Card or otherwise dealt with unless expressly stated by the Company. The loyalty points cannot be exchanged for cash.
8. Member must present their BWY eCard or phone number or Membership number at cashier before checking out for every transaction. No point will be awarded for the purchase if Member fails to present the card prior to check out.
9. Points accumulated will expire in the event that member does not make any qualifying purchase and earn any points within the period of six (6) months from the date the last points were awarded. In such event, the B2B membership tier will be revised.
10. For B2C membership, points accumulated will expire in three (3) years from the date the last points were awarded.
11. The Company gives no representation or warranty with respect to any products and/or services featured in the Rewards catalogue. Where the Rewards are covered under any manufacturers' warranty, any disputes or claims shall be referred directly to the manufacturers concerned.
12. Member must present his/her Membership Card and National Identity Card (NRIC) if he/she is redeeming Rewards from the participating merchants or participating suppliers of Rewards appointed by the Company from time to time.
13. Member who has redeemed his/her points for any BWY rewards, i.e., merchant products or services, is not eligible for refund or cancellation from the Company.
14. Member is responsible to examine and verify the Rewards immediately upon receipt. If the Rewards (whether its content or packaging is found to be damaged, defective, or incomplete), member must immediately inform the Customer Service at the check-out counter and return the Rewards on the spot for replacement.
15. It is the Members’ responsibility to notify the BWY management of any changes of his/her personal particulars, lost or damaged card.
16. To participate in this Programme, the Member agrees that their Personal Data may be used by Company for the purposes below: -
a. To associate the Card to the Member and to update information (if required);
b. To process the application by the Member for any related services;
c. For the management, operation and maintenance of the Member's account and system including but not limited to audit and exercising the rights of the Company under the terms and conditions;
d. Designing new products or improving existing services provided by Company, our subsidiaries, associates and affiliates;
e. For communication by the Company to the Member;
f. For investigation of complaints, suspected suspicious transaction and research for service improvement;
g. Prevention or detection of crime or fraud; and/or
h. Disclosure as required by law, rules, regulations, codes or guidelines.
Member can refer to BWY privacy policy for full information.
17. Members are deemed to have subscribed to the marketing mailing list upon registered as a “Member” in the App and the Company will send or deliver the marketing information and relevant updates (“Newsletter(s)”) via push notification, SMS, electronic direct mail (e-DM) and/or direct mail (DM).
18. The Member may terminate his/her membership at anytime by giving written notice to the Company. However, there will be no refund of points collected in any form for termination of membership.
19. Any abuse or fraud with respect to the points under the Programme or Rewards redemption will result in the cancellation of the Member's participation in the Programme, the Membership Card and revocation of the Points. The Company also reserve the right to claim for any redeemed Rewards (or its reasonable compensation thereto).
20. The Company reserves the right to restrict, suspend, or change any features and benefits of the membership programme, including the terms and conditions from time to time without prior notice or assigning any reasons.
21. The Company shall not be liable for any losses of the accumulated points or damages suffered as a result of any defect or error in any machines/system or the Company’s inability to retrieve any information or data from the computer system.
22. The Company shall not be liable howsoever for any errors, delays, loss or damage, which may be directly or indirectly due to breakdown, failure of machinery or the processor; or any force majeure events, including but not limited to, industry dispute, war, act of God, pandemic, epidemic, system failure and/or any other events which are beyond the Company’s control.
23. The Company shall not be liable for any losses, expenses or damages suffered by the Member as a result of: -
a. any failure of the participating suppliers/merchants to abide with the terms and conditions it has agreed to;
b. any statement, communication or implication arising from any revocation, suspension or restriction for the use of the Card; and
c. any failure or omission of the Company to notify the Member of any changes in the terms and conditions contained herein, Rewards guide, participating merchants, qualifying purchases and/or the Points awarded for qualifying purchases.
24. Member may email to hello@bakewithyen.my for any inquiry regarding their membership.
Privacy Policy
BWY Holdings Sdn. Bhd.
At Bake with Yen (hereinafter referred to as “BWY”, “we”, “us”, “our”), we take your privacy notice seriously. We are committed to safeguarding your privacy and ensuring that your personal data is protected. We therefore make sure that our policies and practices in relation to personal data comply with the requirements of the Personal Data Protection Act 2010 (“PDPA”) under the laws of Malaysia.
By using our website, you are confirming that you have met the minimum age of 18. If you have not reached the minimum required age, you should review the terms of this Privacy Policy with your parent/guardian where explicit consent should have been obtained. We shall delete all personal data from a child without appropriate consent as soon as practical after our discovery.
By accepting our cookies, you acknowledge that you have been notified of, understood and accepted the terms of our privacy policy and have consented to the use and collection of your personal information in accordance with the terms herein. This Privacy Policy is incorporated into, forms part of and is subject to the Terms of Use of the Website.
1. Who are we?
BWY Holdings Sdn Bhd (1108277-W) is a company registered under the laws of Malaysia with its business address at No. 22, Jalan Anggerik Mokara 31/44, Kawasan Industri Kota Kemuning, 40460 Shah Alam, Selangor. We are one of the largest baking ingredients retail stores in Malaysia specialising in manufacturing, supplying, distributing and retailing baking ingredients, premixes, baking accessories and tools. We offer a one stop solution for all your baking needs.
2. When and What data do we collect?
We may collect your personal information such as your name, address, email address, personal identification number, date of birth, phone number, banks, e-wallets or credit/debit cards details and/or any other personal information while you are: -
shopping with us (whether physically or online);
browsing our website;
registering an account with us;
signing up for our email marketing, newsletter or updates;
submitting an inquiry form;
participating our internal activities, internal market surveys and trend analysis; or such other purposes as may be related to the foregoing.
making payment at our checkout site and/or
interacting with our sales person or our website through any other means.
If you are our business customer, we will also ask for your company registration number, Sales and Service Tax (SST) identification number and other related company information.
3. How do we use your data?
We use your personal information to process order and payment. It allows us to check and update the status of your order. We also use it to send you an invoice, if applicable. Without it, we cannot deliver the baking ingredients you purchase to your home address or at your selected pick-up BWY stores. We also use it to contact you if, for example, we need to check something about your order (eg. delivery or other details).
We would like to get to know you more, so that we can provide you with personalised experience while you are shopping with us, suggest recommendations for your order that suit your preference, process, manage or administer your application in relation to our customer loyalty membership programme. We keep and maintain your contact details and order history in our system especially when you register an account with BWY or sign up for our marketing newsletter. And if you take part in any of our campaigns, survey or submit an inquiry, we make a note of that too, together with details of any interactions we have with you. These can help us to see what products you like, how often you shop with us, what your interests are and to seek feedback in relation to your customer service experience with us. We use this information to let you know how you’re making a difference in our business. We also use it to keep improving and updating our website, our product range, to develop campaigns and tell you about things you’re interested in.
In addition, we might also use your personal information to assist any government agencies or bureaus or bodies including for the purposes of police or regulatory investigation. Hence, we might disclose our sales, purchase, incentives, rebates, discounts, benefits and other information relating to you as required from us in compliance with any laws or regulations applicable to us.
4. How can you access your data?
Update or amendment
We want to make sure that your personal information is always updated and accurate. Hence, if you believe that the information about you is no longer accurate, incomplete, misleading or out of date, you may notify us for a change in your personal information or through the person in charge at our stores.
Withdrawal of consent
We may use your email address to send you newsletters of our latest product offerings or updates about BWY. We only do this if you ask us to. If you change your mind, you may unsubscribe to our marketing updates at any time by clicking the unsubscribe button at the bottom of our email.
We only use your details if you want us to and you can withdraw your permission at any time. Should you feel uncomfortable with us keeping and maintaining your data, you may also communicate your intention to withdraw your consent for our continuous use of your personal information and request for deletion of the information at the contact details given below.
In the absence of any written notification, we will deem that you continue to consent to the processing, usage and dissemination of your personal data in the manner that is permitted by laws.
5. Who do we share your data with?
We only use your information to provide services you request and to manage our relationship with you. Therefore, we only share them with third parties or affiliates who help us to process and deliver your order, such as our service providers, distributor & delivery partners, suppliers, credit reporting agencies to the extent permitted by law.
6. How long do we keep your data?
We will not keep your personal information for a period longer than it is required by law. Your personal information will be kept for a duration as permitted by the applicable laws. We will take all reasonable steps to ensure that your personal information is properly destroyed or deleted if it is no longer required by law or to satisfy our business purpose.
7. How do we secure your data?
We have implemented appropriate physical, electronic and managerial security procedures in order to protect your personal information by preventing any unauthorised access, disclosure, alteration, destruction, modification or any loss or misuse of the data. For example, the access to the data by our authorised staff is only on a need-to-know basis to carry out their responsibilities. We will take reasonable steps to destroy or de-identify your personal information where it is no longer required and to protect your personal information. You also play a key role in securing your data by creating an account password that is difficult to guess when registering online and shall not to reveal any of your personal information through any third-party social networks.
8. Complaints or queries?
We hope you never have any reason to complain about the way we use your data.
But if you do, or you would like to access or review your information, you may contact us in the following ways:
Contact: Customer Relation Management
Address: No. 22, Jalan Anggerik Mokara 31/44,
Kawasan Industri Kota Kemuning,
40460 Shah Alam, Selangor.
Email : hello@bakewithyen.my
Call us : +603-5525 1000
In accordance with the PDPA, we reserve the right to charge a prescribed fee for processing your request to access or correct your personal information. In some circumstances, we will inform you of our justifications if we refuse your request for access or changes to your personal information.
9. Changes
We are always improving our products and our website in accordance with the regulations and laws in Malaysia. From time to time, it may be necessary for us to review and revise this Privacy Policy. We reserve the right to change this Privacy Policy at any time without prior notice. Any amendments or replacements of the Privacy Policy will be posted on the Website. Hence, we encourage you to review this privacy policy regularly to keep yourself aware and updated.
10. Limitation of Liability
While BWY takes all reasonable steps to protect your personal information, no data transmission over the internet is guaranteed as 100% secure. Accordingly, we are unable to warrant the security of any information you send to us physically or online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Therefore, BWY is not responsible for any inaccuracy, disruption, alteration, damage, leakage or any other events which can cause you any direct or indirect damage that is beyond our control.